The warranty period is set by law at 24 months, for our goods the tax document (invoice) also serves as a warranty certificate. Claims do not apply to defects caused by improper use and inadequate wear and tear. The customer is obliged to file a claim immediately after the defect has occurred. The maximum time for processing a claim is set by law at 30 days, but we will try to speed things up as much as possible.

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Do you need to make a warranty claim? Print out a simple claim form, attach a copy of the tax document (invoice) and send it together with the goods to:

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Orchidea Fashion

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Masarykovo nám. 59, Říčany, 251 01

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Please send us the claimed goods properly packed to avoid damage during transport. Do not send the package on COD. Such a shipment will not be accepted.

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Exchange of goods

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If the purchased goods do not fit your size, you have the option of exchanging them for another size if we have it in stock.

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How to exchange:

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• Make sure on our website that we have the size you want in stock

• In case of exchange, the goods must not show signs of wear. It must be in its original packaging, with all the details

• Fill in the exchange form, which you can download from our website, and add it to the package with the goods

• Include a copy of the invoice

• Send the package by mail to:

        Orchidea Fashion

        Masarykovo nám. 59, Říčany, 251 01 Říčany

•  The parcel have t be sent within 14 days of receipt of the order.

• Do not send the package on COD. This parcel will not be accepted

• The customer is always pays for postage.